Who we are
Our website address is: https://anneberg.net
What personal data we collect and why we collect it
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact forms
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
Who we share your data with
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Your contact information
Additional information
How we protect your data
What data breach procedures we have in place
What third parties we receive data from
What automated decision making and/or profiling we do with user data
Industry regulatory disclosure requirements
Messaging channels (WhatsApp, Messenger, Instagram)
This section explains what happens to your personal data when you write to Anneberg Transport on our public WhatsApp number, on Facebook Messenger, or by Instagram direct message. It applies to anyone who contacts us on those channels. The rest of this privacy policy covers our website.
Who is responsible
The controller is Anneberg Transport, registered as Anneberg Transport A/S, company number (CVR) 34934819, at Annebergvej 2, 6971 Spjald, Denmark [Art 13(1)(a)].
For anything in this section, including a request about your own data, write to ta@anneberg.net. You can also simply reply in the same chat.
Data protection officer and EU representative [Art 13(1)(b), Art 27]: For all data-protection matters, including requests about your rights, write to ta@anneberg.net. As a company established in the EU we do not need a representative under Article 27.
What we collect
We collect the messages you send us — text, and any photo, voice note, or file you attach — and the replies we send back.
We also receive an identifier for your account from the platform, together with the message: your phone number on WhatsApp, or the internal account ID used by Messenger or Instagram. The platform gives us that identifier and whatever display name you have set; you do not hand it to us yourself [Art 14(1)(d), Art 14(2)(f)]. The source is Meta Platforms.
Writing to us is voluntary. You are under no legal or contractual obligation to contact us, and none to give us any particular information. The only consequence of not doing so is that we cannot answer you [Art 13(2)(e)].
We do not link your contacts across channels. If you write to us on WhatsApp and also on Instagram, those stay two separate enquiries to us, unless and until you become a customer, a supplier, or an employee.
Why and on what legal basis
We use your message for one thing: to answer it [Art 5(1)(b)].
After the content of the conversation has been deleted, we keep a minimal record, so that we recognise you if you write again and so that we can honour a request never to be contacted again. That record holds a salted hash (a one-way scrambled form) of your contact identifier, which channel you used, the dates of your first and last message, and how the conversation ended. It does not contain your messages.
Legal bases: Art 6(1)(b) — steps taken at your request before entering into a contract, where you write to us about a job, a transport order, or a quote; and Art 6(1)(f) — our legitimate interest in replying to someone who contacts us on our own public channels, and in keeping those channels safe and free of abuse.
Where we rely on legitimate interest [Art 13(1)(d)], the balance is this: the data is what you chose to send us; the reply is what you asked for; we do not profile you; we do not use your message for marketing; and we do not sell it or pass it on for anyone else’s purposes.
We do not ask for your consent for any of this, so there is no consent for you to withdraw [Art 13(2)(c)].
Who receives it
Meta Platforms operates WhatsApp, Messenger, and Instagram. Your message passes through Meta’s systems and is stored there under Meta’s own terms and privacy policy, which we do not control.
Anthropic processes messages sent to our WhatsApp number, in order to produce the reply.
OpenAI processes messages sent by Facebook Messenger or Instagram direct message, in order to produce the reply.
We do not give your message to anyone else, and we do not sell it [Art 13(1)(e)].
Some of these providers may process data outside the EU/EEA. The safeguards that apply, per provider [Art 13(1)(f), Art 44–46]: Where a provider processes data outside the EU/EEA, the transfer relies on the European Commission’s Standard Contractual Clauses or, where the provider is certified, the EU–U.S. Data Privacy Framework, as set out in each provider’s data processing agreement
How long we keep it
| What | How long |
|---|---|
| A conversation with no new message for 30 days (7 days if it is classified as spam) | Archived |
| An archived conversation | Content deleted 12 months after archiving |
| The minimal record that remains after deletion | Kept: a salted hash of your contact identifier, the channel, the dates of first and last contact, and the final status |
| The raw copy of the incoming message as the platform delivered it | Deleted after 14 days |
| A conversation we must keep for a legal reason | Not deleted by the timer; kept only while that reason lasts |
In practice that means about 13 months from your last message [Art 13(2)(a), Art 5(1)(e)].
Deleting a conversation also covers the technical records derived from it — our log of message delivery and our record of the automated assistant’s processing — each of which is deleted as its own separate step.
A conversation that we have to keep for a legal reason (a dispute, a claim, a legal obligation) is put on hold and is not deleted by the automatic timer. We keep it only for as long as that reason lasts.
Your rights
You have the right to ask us for a copy of the personal data we hold about you [Art 15], to have it corrected [Art 16], to have it deleted [Art 17], to have our use of it restricted [Art 18], and to receive it in a commonly used, machine-readable form [Art 20].
To use any of these rights, reply in the same chat or write to ta@anneberg.net. You do not need an account with us, and you do not have to give a reason. We answer within one month [Art 12(3)].
Your right to object. You can object at any time to our use of your personal data where we rely on legitimate interest, on grounds relating to your particular situation. If you object, we stop using your data for that purpose, unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or that we need it to establish, exercise, or defend legal claims. To object, write “I object” in the chat, or send it to ta@anneberg.net [Art 21(1), Art 21(4)].
Automated assistants
The reply you get on these channels is written by an automated assistant, not by a person. We tell you so in the chat the first time the assistant answers you [AI Act Art 50(1)].
You can ask for a human at any time — just say so. A colleague can read the conversation and take it over.
The assistant answers questions from a public information base. It takes no decision about you that produces legal effects or similarly significantly affects you, and it does not profile you [Art 13(2)(f), Art 22].
Complaints
If you think we have handled your data wrongly, please tell us first — reply in the chat or write to ta@anneberg.net, and we will look into it.
You can also complain to the Danish Data Protection Agency (Datatilsynet), Datatilsynet, www.datatilsynet.dk. If you live or work in another EU/EEA country, or the matter arose there, you can complain to that country’s supervisory authority instead [Art 77].
Employees and applicants
If you are an Anneberg driver or employee, your messages to us are covered by the employment privacy notice you were given, not by this section. If you do not have a copy, write to ta@anneberg.net.
If you are applying for a job, your first contact on these channels is covered by this section. If your application goes further, you receive separate information about how we handle the data in an application.
Beskedkanaler (WhatsApp, Messenger, Instagram)
Dette afsnit forklarer, hvad der sker med dine personoplysninger, når du skriver til Anneberg Transport på vores offentlige WhatsApp-nummer, på Facebook Messenger eller som direkte besked på Instagram. Det gælder alle, der kontakter os på de kanaler. Resten af denne privatlivspolitik handler om hjemmesiden.
Hvem er ansvarlig
Dataansvarlig er Anneberg Transport, registreret som Anneberg Transport A/S, CVR-nummer 34934819, Annebergvej 2, 6971 Spjald, Danmark [art. 13(1)(a)].
Skriv til ta@anneberg.net om alt i dette afsnit, også hvis du har et spørgsmål om dine egne oplysninger. Du kan også bare svare i selve chatten.
Databeskyttelsesrådgiver (DPO) og EU-repræsentant [art. 13(1)(b), art. 27]: Alle henvendelser om databeskyttelse, herunder anmodninger om dine rettigheder, sendes til ta@anneberg.net. Som virksomhed etableret i EU har vi ikke behov for en repræsentant efter artikel 27.
Hvad vi indsamler
Vi indsamler de beskeder, du sender os — tekst og de billeder, talebeskeder eller filer, du vedhæfter — og de svar, vi sender tilbage.
Vi modtager også en identifikator for din konto fra platformen sammen med beskeden: dit telefonnummer på WhatsApp eller det interne konto-id, som Messenger eller Instagram bruger. Platformen giver os den identifikator og det viste navn, du har valgt; du giver os den ikke selv [art. 14(1)(d), art. 14(2)(f)]. Kilden er Meta Platforms.
Det er frivilligt at skrive til os. Du har hverken en lovbestemt eller en kontraktmæssig pligt til at kontakte os eller til at give os bestemte oplysninger. Den eneste konsekvens af at lade være er, at vi ikke kan svare dig [art. 13(2)(e)].
Vi kobler ikke dine henvendelser sammen på tværs af kanaler. Skriver du både på WhatsApp og på Instagram, er det to adskilte henvendelser for os — indtil du eventuelt bliver kunde, leverandør eller medarbejder.
Hvorfor og på hvilket grundlag
Vi bruger din besked til én ting: at svare dig [art. 5(1)(b)].
Når indholdet af samtalen er slettet, gemmer vi en minimal registrering, så vi kan genkende dig, hvis du skriver igen, og så vi kan overholde et ønske om aldrig at blive kontaktet igen. Registreringen indeholder en saltet hash (en envejskrypteret form) af din kontaktidentifikator, hvilken kanal du brugte, datoen for din første og din sidste besked, og hvordan samtalen sluttede. Den indeholder ikke dine beskeder.
Retsgrundlag: art. 6(1)(b) — foranstaltninger truffet på din anmodning forud for indgåelse af en aftale, når du skriver om et job, en transportopgave eller et tilbud; og art. 6(1)(f) — vores legitime interesse i at svare den, der kontakter os på vores egne offentlige kanaler, og i at holde kanalerne sikre og fri for misbrug.
Hvor vi støtter os på legitim interesse [art. 13(1)(d)], er afvejningen denne: oplysningerne er dem, du selv har valgt at sende; svaret er det, du bad om; vi profilerer dig ikke; vi bruger ikke din besked til markedsføring; og vi sælger den ikke og videregiver den ikke til andres formål.
Vi beder ikke om dit samtykke til noget af dette, så der er intet samtykke, du kan trække tilbage [art. 13(2)(c)].
Hvem modtager den
Meta Platforms driver WhatsApp, Messenger og Instagram. Din besked går gennem Metas systemer og gemmes der på Metas egne vilkår og efter Metas egen privatlivspolitik, som vi ikke bestemmer over.
Anthropic behandler beskeder til vores WhatsApp-nummer for at lave svaret.
OpenAI behandler beskeder sendt via Facebook Messenger eller som direkte besked på Instagram for at lave svaret.
Vi giver ikke din besked videre til andre, og vi sælger den ikke [art. 13(1)(e)].
Nogle af disse leverandører kan behandle oplysninger uden for EU/EØS. De garantier, der gælder for hver leverandør [art. 13(1)(f), art. 44–46]: Hvor en leverandør behandler data uden for EU/EØS, sker overførslen på grundlag af Europa-Kommissionens standardkontraktbestemmelser eller, hvor leverandøren er certificeret, EU–U.S. Data Privacy Framework, som fastlagt i den enkelte leverandørs databehandleraftale
Hvor længe vi gemmer den
| Hvad | Hvor længe |
|---|---|
| En samtale uden nye beskeder i 30 dage (7 dage, hvis den er klassificeret som spam) | Arkiveres |
| En arkiveret samtale | Indholdet slettes 12 måneder efter arkiveringen |
| Den minimale registrering, der bliver tilbage efter sletningen | Gemmes: en saltet hash af din kontaktidentifikator, kanalen, datoen for første og sidste kontakt og slutstatus |
| Den rå kopi af den indgående besked, som platformen leverede den | Slettes efter 14 dage |
| En samtale, vi er nødt til at gemme af juridiske grunde | Slettes ikke automatisk; gemmes kun, så længe grunden varer |
I praksis betyder det omkring 13 måneder fra din sidste besked [art. 13(2)(a), art. 5(1)(e)].
Når en samtale slettes, omfatter det også de tekniske registreringer, der stammer fra den — vores log over leverede beskeder og vores registrering af den automatiske assistents behandling — som hver slettes som sit eget skridt.
En samtale, vi er nødt til at gemme af juridiske grunde (en tvist, et krav, en retlig forpligtelse), sættes på hold og slettes ikke af den automatiske sletning. Vi gemmer den kun, så længe grunden varer.
Dine rettigheder
Du har ret til at bede om en kopi af de personoplysninger, vi har om dig [art. 15], at få dem rettet [art. 16], at få dem slettet [art. 17], at få begrænset vores brug af dem [art. 18] og at få dem udleveret i et almindeligt anvendt, maskinlæsbart format [art. 20].
Du bruger rettighederne ved at svare i chatten eller skrive til ta@anneberg.net. Du behøver ikke en konto hos os, og du behøver ikke give en begrundelse. Vi svarer inden for en måned [art. 12(3)].
Din ret til at gøre indsigelse. Du kan til enhver tid gøre indsigelse mod, at vi bruger dine personoplysninger, når vi støtter os på legitim interesse, af grunde der vedrører din særlige situation. Gør du indsigelse, holder vi op med at bruge dine oplysninger til det formål, medmindre vi kan påvise vægtige legitime grunde, der går forud for dine interesser, rettigheder og frihedsrettigheder, eller at vi har brug for dem, for at retskrav kan fastlægges, gøres gældende eller forsvares. Du gør indsigelse ved at skrive “jeg gør indsigelse” i chatten eller til ta@anneberg.net [art. 21(1), art. 21(4)].
Automatiske assistenter
Det svar, du får på disse kanaler, er skrevet af en automatisk assistent, ikke af et menneske. Det får du besked om i chatten, første gang assistenten svarer dig [AI-forordningen art. 50(1)].
Du kan når som helst bede om at tale med et menneske — sig bare til. En medarbejder kan læse samtalen og overtage den.
Assistenten svarer på spørgsmål ud fra et offentligt informationsgrundlag. Den træffer ingen afgørelse om dig, der har retsvirkning eller på tilsvarende vis betydeligt påvirker dig, og den profilerer dig ikke [art. 13(2)(f), art. 22].
Klager
Mener du, at vi har behandlet dine oplysninger forkert, så sig det gerne til os først — svar i chatten eller skriv til ta@anneberg.net, så ser vi på det.
Du kan også klage til Datatilsynet, Datatilsynet, www.datatilsynet.dk. Bor eller arbejder du i et andet EU/EØS-land, eller er sagen opstået dér, kan du i stedet klage til tilsynsmyndigheden i det land [art. 77].
Medarbejdere og ansøgere
Er du chauffør eller medarbejder hos Anneberg, er dine beskeder til os omfattet af den privatlivspolitik for medarbejdere, du har fået udleveret — ikke af dette afsnit. Har du ikke en kopi, så skriv til ta@anneberg.net.
Søger du job hos os, er din første henvendelse på disse kanaler omfattet af dette afsnit. Går ansøgningen videre, får du særskilt besked om, hvordan vi behandler oplysningerne i en ansøgning.